• First, check the batteries in the wireless mouse. Dead or low batteries are often the culprit for a mouse not working properly. Replace the batteries with new ones and see if that resolves the issue. Make sure you are using the correct size and type of batteries that are recommended for the mouse.

• Turn the mouse off and back on again. There may be a power switch on the bottom.

• Use a different USB port on your laptop or PC. Try plugging the wireless receiver into another port.

• Make sure the wireless receiver is plugged in fully and securely. Re-insert it properly into the USB port if it’s loose.

• Check if there are any obstructions between the mouse and the receiver. Remove them if there are – make sure the line of sight is clear.

• Poor signal connections can also lead to wireless mice failing. Ensure the mouse is within a reasonable range of the computer, generally within 10 feet depending on environmental interference. Remove obstacles and bring the mouse closer for the strongest wireless signal between devices during use.

• You may also need to change the batteries in the wireless receiver/dongle if applicable to re-establish connectivity. Check receiver battery compartments and user documentation on replacing receiver batteries that enhance maintenance of wireless signal.

• If the mouse connects via Bluetooth – remove and re-pair the mouse to your laptop/PC in the Bluetooth settings.

• Use the mouse troubleshooter tool in Windows 11/10 settings to detect and fix problems automatically.

• Check if there are new drivers or firmware updates available for the mouse from the device manufacturer’s website. Install them.

• As a last resort, reset the mouse to factory settings by pressing a reset pinhole button on the bottom if available.

Let me know if the steps help resolve your wireless mouse issues. some issues you know but can’t try. Ahead, read!

Your wireless mouse not working/stopping issue in both Windows 11 and 10 also requires pairing or re-syncing with the computer. There can be reasons for these also. See the mouse documentation on how to initiate the proper pairing procedures. 

Windows 11mouse setting troubleshooting

You should also check your wireless mouse for connectivity issues, including changes to your Windows settings, outdated mouse software, or not being updated. Which version of Windows you are using?

If new batteries do not fix the mouse connectivity problems, check to make sure the wireless receiver is plugged in properly. The receiver is a small wireless USB device that communicates between the mouse and the computer. Unplug the receiver and plug it back in to reestablish the connection. Also, try using a different USB port if the original USB port is faulty. if you are facing File Explorer Not Responding Problems then try this.

You may need to reset the wireless mouse to factory default settings or purchase a replacement that is compatible with your Windows setup. However, most wireless mice connectivity issues can be resolved with simple troubleshooting (Open Settings > System > Troubleshoot > Additional troubleshooters. Run the “Hardware and Devices” troubleshooter.) techniques like battery, wireless pairing, removing interference, updating drivers, and inspecting settings. 

For continuing problems, try using the wireless mouse with another computer to rule out internal hardware problems with the mouse. For example, malfunctioning wireless radio chips inside mice can cause connectivity problems between different machines.